DSTV

We have a streaming contract with DSTV. We had our DSTV reconnected on 20 October with a premium of R1 107.16. The usual streaming monthly premium is R699. Since re-connecting, we are struggling with an error saying that there is another device streaming. We sometimes get it to play and in the middle of a program it will convert to this message and we cannot watch further. If we do happen to see a channel then we cannot switch to another channel then the error comes up again. We have probably only watched about 1 hour of DSTV since re-connecting, that is how bad it is. When calling DSTV on ***, which I have probably done about 20 times, they put me on hold and then disconnect the call. I sometimes wait half an hour only to be disconnected. I requested a refund, which they refuse. I have had enough. I have paid for a service that I am not receiving, this is *******. No one is willing to help us!!!