MG
Marcelo G
1 reviews | Active since Apr 2013
24 May 2015, 09:11
DSTV Catchup pathetic
Ok so the the rugby was on last night 24/05/2015 <br> First game Lions - Cheatahs , watched the first half and then load shedding<br> <br> I woke up this morning at 8h00 thinking no worries i can catchup via DSTV's catchup, <br> Both games not on list, SERIOUSLY ALMOST 12 HOURS AFTER THE LAST GAME AND NOT UPLOADED ONTO CATCHUP, DO WE NOT PAY FOR THIS SERVICE ?!!!<br> <br> Oh and before you blame load shedding , power came on at 22h00 last night
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 May 2015, 13:10Hello mozzza123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have updated Catch up programming and that the Rugby games of the weekend have been up loaded.
You may also view the highlights of the weekend Rugby games online by visiting our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have updated Catch up programming and that the Rugby games of the weekend have been up loaded.
You may also view the highlights of the weekend Rugby games online by visiting our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 May 2015, 13:10
Official
Hello mozzza123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have updated Catch up programming and that the Rugby games of the weekend have been up loaded.
You may also view the highlights of the weekend Rugby games online by visiting our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have updated Catch up programming and that the Rugby games of the weekend have been up loaded.
You may also view the highlights of the weekend Rugby games online by visiting our website www.dstv.com .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,