DSTV Catchup on Explora not working but fully paid for

It’s been a week since my Explorer was installed, I am struggling as my Catch-up option does not work, I contacted your call centre numerous times and the technicians instructed me on what to do, still the Catch-up option is not working. First your contact centre is costly to call. I mean airtime costs money, secondly to be helped and told all times reboot and nothing happens NOT to mention your Watzup option it is useless get rid of it. The account is up to date. please assist my patience are wearing thin. I cannot pay a monthly R629 fee for a service that is not fully operational. customer ; Alberto Andrade. *** contact me on *** Passport NO881668.