AJ
Arno J
1 reviews | Active since Aug 2015
15 Aug 2015, 12:57
DSTV Catchup Not working - No solution
From a couple of weeks ago, my DSTV catchup on my PVR decoder has not been working, it keeps giving me an error saying that the service is only available to Premium subscribers. I've spoken to DSTV multiple times to find a solution to the problem, but to no avail. It has apparently been \escalated"at least twice with the promise of someone contacting me within 24 hours to assist"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Aug 2015, 09:11Hello ArnoOB01,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Premium Package and that you should have access to DStv Catch up.
Should you still be experiencing any problems with DStv Catch Up ,please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Premium Package and that you should have access to DStv Catch up.
Should you still be experiencing any problems with DStv Catch Up ,please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Aug 2015, 09:11
Official
Hello ArnoOB01,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Premium Package and that you should have access to DStv Catch up.
Should you still be experiencing any problems with DStv Catch Up ,please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that your service is active on the DStv Premium Package and that you should have access to DStv Catch up.
Should you still be experiencing any problems with DStv Catch Up ,please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,