DSTV Catchup issue

I am paying for a premium subscription but my catchup is not working for 2 weeks now. After numerous calls no one seems to be able to sort it out and I was even told by an agent to go to the dstv office for assistance which is utter nonsense. We are paying a lot of money for this and the service is rubish. Is anyone out there willing to assist us paying customers with this. Multichoice needs to equip agents with proper tools to better assist customers.