DSTV Catchup constantly having technical problems

I really am sick and tired of the poor technical quality of DSTV's Catchup service. I regularly use the online service on my computer and I also have the DSTV Now app on my smartphone and tablet. More than 50% of the time I try to use the service, there are technical faults - I download movies or programmes that I am then not able to watch, The download service doesn't launch and it constantly has internet connection issues. I am on a high speed broadband internet connections and all my other internet services work perfectly. The desktop player also has to be upgraded every two weeks - this is really annoying!<br> I have complained to the company by email - with no response, on their Facebook page - with no response, on their instant chat service on their website - with no response, what else do they want me to do? No-one has ever answered a single one of my messages or complaints, yet they are very happy to deduct the R800 a month from my bank account.<br> <br> I am shocked by this company's arrogance and ignorance.I would really like them to compensate me for all my wasted time, data and frustration. I bet they don't like spending on services for which they don't get the full value.