DStv Catch up Plus
I went and bought the extra little box that Multi Choice advertises. Well till date I have not seen one download. I have had 2 technicians (MNet approved) out and IT specialist, taken my decoder in and had my hard drive rebooted. NOTHING. I called the call centre, what a joke, not one of them could assist. I don''t see the need for going through all this trouble for nothing. I also believe I am not the first customer to complain and have the same problems. For a R1000 pm I think I might as well cancel my subscription to Mnet and get Netflix. That is what happens when you build an empire like Multi Choice.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Jan 2018, 16:08Dear Susan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Jan 2018, 16:08
Official
Dear Susan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 13:42Good day Susan
I have contacted our technical team and this is the information required for further assistance. Please forward the screen shots displaying details below to ***:
- We need the signal strength and quality on all three Tuners (1,2 and 3).
- We also need VOD status images for Catch up and BoxOffice. Kindly click on the Blue DStv button, scroll right to select Help and under you'll find:
- General Information.
- Information Central and press Ok on Decoder highlighted Option.
- Select VOD Status to find information required.
When sending the query, you will receive the case reference number which we need.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 13:42
Official
Good day Susan
I have contacted our technical team and this is the information required for further assistance. Please forward the screen shots displaying details below to ***:
- We need the signal strength and quality on all three Tuners (1,2 and 3).
- We also need VOD status images for Catch up and BoxOffice. Kindly click on the Blue DStv button, scroll right to select Help and under you'll find:
- General Information.
- Information Central and press Ok on Decoder highlighted Option.
- Select VOD Status to find information required.
When sending the query, you will receive the case reference number which we need.
Thank you for taking your time to contact us.
Best regards
Dinah
Best regards,