Dstv catch up not working for weeks

Hi<br> My dstv catch up hasn't been working for weeks.<br> I've phoned in about 2,3 times and this is getting tiresome now just hearing excuses and you'll are working on it.<br> I pay extra a month for catch up, not for stupid pvr functions etc.<br> If the problems not solved by this week, I will be expecting a refund for the extra I've been paying, a months refund, else I will be complaining to the BCC and the National Credit regulator as multichoice isnt providing me with what im paying for.