AB
Anwar B
1 reviews | Active since Dec 2014
27 Oct 2020, 10:52
DSTV Catch-up
My DSTV Catch-up feature has never worked on my current package. I have the latest Explora 3A and upon questioning this on a few occasions DSTV cannot solve my problem, the latest shot in the dark was today when the lady told me to format my hard drive as it is *******, yet I have recordings of various movies and series and my capacity sits at 72%, and this after making me hold on for almost 20min just so that she could escalate my call. I am definitely exploring streaming options and it wont be long until i am DSTV Free. They are robbing us with below par service and people need to report them to the B.C.C
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Oct 2020, 12:24Hi Anwar,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Oct 2020, 12:24
Official
Hi Anwar,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AB
Anwar B's updateReviewer Update
04 Nov 2020, 19:33My current situation is so desperate that I need to consider canceling my DSTV subscription, my current connection, errors and overall viewing experience is actually much worse than before my previous complaint regarding DSTV Catch up, I now constantly get bad connection errors, and SD channels don't even play on my secondary decoder anymore, this is after spending over 30min on the phone with the support and technical departments. I think I need to launch a complaint with B. C. C. S. A
AB
Anwar B's update04 Nov 2020, 19:33
Reviewer Update
My current situation is so desperate that I need to consider canceling my DSTV subscription, my current connection, errors and overall viewing experience is actually much worse than before my previous complaint regarding DSTV Catch up, I now constantly get bad connection errors, and SD channels don't even play on my secondary decoder anymore, this is after spending over 30min on the phone with the support and technical departments. I think I need to launch a complaint with B. C. C. S. A