DSTV CATCH UP AND BOXOFFICE NOT WORKING ON MY EXPLORA

DSTV CATCH UP NOT WORKING My DSTV catch up and box-office was working fine until last week Thursday(2 August 2018), i called the contact center numerous times on Friday(3 August 2018) and i was told so many stories and that I would receive a sms to provide status. Nothing to date. I also called yesterday and the same procedures and stories - nothing to date. You are told it will be sorted out before the end of the day??? Well its been 10 days and nothing has changed. Please assist. Month end you are required to pay full premium as a DSTV premium customer.