DSTV Catch Up and Box Office

Two weeks ago, i bought Explora A3. When scrolling through the menu and choosing Box office a message on the screen comes up saying: NOT AVAILABLE IN YOUR REGION . When choosing Catchup, a message saying: NOT AVAILABLE IN YOUR COUNTRY is displayed.

I have paid for the PVR services.

I have contacted the Multichoice call center so many times but no information is forth coming except "the technicians are working on it !" I have checked over the settings several times with no fault or signal deficiency on my setup. Further frustration is: No communication from Multichoice on progress. The Multichoice agents say they are aware of the problem and they are working on it. I have been transferred to other people by the call center only to have this problem also not sorted out yet. Please can immediate attention be given to my problem starting with a call by some capable agent who can fix the problem without delay.