Dstv catch-up

Dstv Catch-up contents not updating E.g. An episode of a certain series that was aired a week ago doesn't appear on catch-up but however if I login to the self service I'm able to see the recent episode. I have logged an incident with multi choice regarding the below issue the consultant has troubleshooted with me and her answer was that the content team has to resolve the below . She says she has escalated her name is Ntokozo we spoke on the Live Chat I have further spoke to Doris Tshetshengoa who has advised that they haven't received any feedback from the contents team, I have further requested the complain process regarding the below I was not offered any information with regards to the process the issue to the content team a week later my issue has not been resolved worst thing is I'm paying for this service but my issues aren't being resolved I would strongly advise everyone to look at Netflix because the service we are getting from multichoice is very poor