Dstv catch and bad attitude

Multichoice pprograming and customer service is bad. For the past two months the dstv catch up service has not been functioning properly and customers pay for that service seperately. Then the program's change like fixer and greys anatomy are not on the schedule anymore. When you call the call center it's bad enough that you wait for a long time for an answer but after speaking to an agent if they don't feel like Helping you they become rude and hang up on you. I am left wondering I am going into my holidays paying for a premium service and getting nothing I wish they had competition cause i would take my business there in a heartbeat