Dstv catastrophe

8 November I called DStv angrily to find out why my devices are not connecting. And still have not received a call after 3 weeks having being told my issue will be escalated to the hide IT team.

I was on a call for over 35 mins. I kept repeating the same problem to the *********** call centre agent telling him that when I connect via laptop it says I must refresh my internet or not found. When i connect via phone it says check your internet settings. When I try to login through my smart TV it gives me a code that I can only activate via the internet link or the dstv app. Of which I could not given the above context. Probably you think maybe it’s my internet right? I thought the same.

I proceeded to supply the agent and his supervisor my login details and they to couldn’t login seeing what I see on my side.

I asked for a resolution and they said they’d escalate it. Unwillingly I agreed with the hopes that they’d call and update.

Well it’s been 20 Days now still no response. I get a reminder today to pay my subscription?

Well I’m not doing that. I lost an entire month of football or access to my viewing with no resolve. I have the recording of the whole phone conversation which is over 35 mins long.

I kindly request that you give me a full months access for free as this is not my fault, no follow up due diligence was done and a promise was broken. Not only by your team but by the organisation not fulfilling my pleasure to watch. Bridge of contract

I do demand a response and remove going forward for the unpleasant experience