SC
Sherwin C
1 reviews | Active since Jul 2014
03 Nov 2022, 04:42
DSTV CASTING ISSUE
Hi there,
Have you got an ETA on when you will be fixing the known casting issue that you are having that’s preventing multiple people from being able to stream? It has been more than 2 weeks and I don’t understand how you can not rollback the changes that you’ve made while you fix this issue. It’s a really poor customer experience that you are providing and it’s a waste of time having your customers troubleshoot something they cannot fix as it’s not an issue on their side. As an example, I’m unable to cast from multiple devices, to multiple chromecast devices using different internet connections and ensuring that I have the latest version of the DSTV app. YouTube, Netflix, Showmax, Facebook etc all cast fine except DSTV. Please do not ask for my account or profile information, as it’s not the issue, just advise when this issue will be rectified.
Helpful (0)
Replies (4)0
Replies (4)SC
Sherwin C's updateReviewer Update
03 Nov 2022, 04:47Please don’t hit me with the message:
“Hi Sherwin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team”
Please just respond publicly advising when your casting issue will be fixed.
“Hi Sherwin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team”
Please just respond publicly advising when your casting issue will be fixed.
SC
Sherwin C's update03 Nov 2022, 04:47
Reviewer Update
Please don’t hit me with the message:
“Hi Sherwin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team”
Please just respond publicly advising when your casting issue will be fixed.
“Hi Sherwin,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team”
Please just respond publicly advising when your casting issue will be fixed.
DStv (MultiChoice)'s replyOfficial
03 Nov 2022, 07:55Hi Sherwin
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2022, 07:55
Official
Hi Sherwin
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
SC
Sherwin C's updateReviewer Update
03 Nov 2022, 08:55lol. Can you please give a rough estimate and more information on what you found to be the issue?
SC
Sherwin C's update03 Nov 2022, 08:55
Reviewer Update
lol. Can you please give a rough estimate and more information on what you found to be the issue?
DStv (MultiChoice)'s replyOfficial
03 Nov 2022, 13:24Hi Sherwin Cooke,
We are aware of the streaming issues experienced when trying to cast, we are working on a permanent solution to resolve the issue, which is sadly taking longer than anticipated. We urge that you use an alternative device to stream DStv in the meantime.
Kind regards,
DStv: Hello Peter Team
We are aware of the streaming issues experienced when trying to cast, we are working on a permanent solution to resolve the issue, which is sadly taking longer than anticipated. We urge that you use an alternative device to stream DStv in the meantime.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Nov 2022, 13:24
Official
Hi Sherwin Cooke,
We are aware of the streaming issues experienced when trying to cast, we are working on a permanent solution to resolve the issue, which is sadly taking longer than anticipated. We urge that you use an alternative device to stream DStv in the meantime.
Kind regards,
DStv: Hello Peter Team
We are aware of the streaming issues experienced when trying to cast, we are working on a permanent solution to resolve the issue, which is sadly taking longer than anticipated. We urge that you use an alternative device to stream DStv in the meantime.
Kind regards,
DStv: Hello Peter Team
Best regards,