CM
Carmen M
1 reviews | Active since May 2015
14 Sept 2023, 12:42
DSTV CAN'T SEEM TO GET THE PAYMENT ALLOCATED
Since the 6th of September I've been asking for a manager at DSTV to contact me... I have made 2 payments and sent the proof of payments a total of 23 times to the email address. You have escalated it for the payments to be allocated to the account AND sent me an email to confirm that the account is in credit..and STILL YOU DEACTIVATE THE ACCOUNT EVERY SECOND DAY....WHO IS COMPETANT ENOUGH TO ASSIST ME PLEASE???
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
14 Sept 2023, 12:45Hi Carmen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Sept 2023, 12:45
Official
Hi Carmen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CM
Carmen M's updateReviewer Update
14 Sept 2023, 12:55And now I've been holding for 31 minutes to speak to a manager...still holding. I've spend a total of 7 hours 42 minutes on the phone to DSTV since the 6th of September
CM
Carmen M's update14 Sept 2023, 12:55
Reviewer Update
And now I've been holding for 31 minutes to speak to a manager...still holding. I've spend a total of 7 hours 42 minutes on the phone to DSTV since the 6th of September
CM
Carmen M's updateReviewer Update
14 Sept 2023, 13:07I am still holding...it's 44 minutes now. And still no one has even come back to say sorry for the delay.
CM
Carmen M's update14 Sept 2023, 13:07
Reviewer Update
I am still holding...it's 44 minutes now. And still no one has even come back to say sorry for the delay.
CM
Carmen M's updateReviewer Update
14 Sept 2023, 13:13I have now been holding for 50 minutes. ......
CM
Carmen M's update14 Sept 2023, 13:13
Reviewer Update
I have now been holding for 50 minutes. ......
CM
Carmen M's updateReviewer Update
14 Sept 2023, 13:43Here are some of my reference numbers: ***2, ***4, ***6, ***0, ***6, ***4, ***6, ***9,***0, ***4, ***0, ***3, ***8, ***8. Humor me...what else do you need from me?
CM
Carmen M's update14 Sept 2023, 13:43
Reviewer Update
Here are some of my reference numbers: ***2, ***4, ***6, ***0, ***6, ***4, ***6, ***9,***0, ***4, ***0, ***3, ***8, ***8. Humor me...what else do you need from me?
CM
Carmen M's updateReviewer Update
14 Sept 2023, 13:56I have now been on the *** number for 39 minutes waiting for an agent to attached the proof of payment AGAIN....
CM
Carmen M's update14 Sept 2023, 13:56
Reviewer Update
I have now been on the *** number for 39 minutes waiting for an agent to attached the proof of payment AGAIN....