NL
Natasha L
1 reviews | Active since May 2019
03 Jan 2021, 22:13
Dstv can't get xtraview decoder linked
Had to get new decoder on 22 Dec, due to faulty decoder. Since then been struggling to get my 2nd decoder to link to primary decoder. This afternoon had a very helpful lady that got it right only to discover a few hours later that my 2nd decoder was inactive with no xtraview again, due to account in arrears. Since we joined we never had a late payment. Not impressed, already had to make several calls and still not resolved.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jan 2021, 23:17Hi Natasha Lambrechts.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2021, 23:17
Official
Hi Natasha Lambrechts.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Jan 2021, 17:04Good day Natasha,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per telecom, we are glad that the issue could be resolved. We will monitor the account over the next few days to ensure that both decoders remain active.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per telecom, we are glad that the issue could be resolved. We will monitor the account over the next few days to ensure that both decoders remain active.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jan 2021, 17:04
Official
Good day Natasha,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per telecom, we are glad that the issue could be resolved. We will monitor the account over the next few days to ensure that both decoders remain active.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
As per telecom, we are glad that the issue could be resolved. We will monitor the account over the next few days to ensure that both decoders remain active.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,