DSTV cant deliver on services advertised

I have send a SMS to the number 32444 so this will be actioned and I will get my Explora, WRONG. After weeks of wait, I phoned the DSTV helpdesk and the operator told me this will be escalated and resolved within 48 Hours, more like 48 Weeks by the looks of it. It has been almost a month and still no explora. Pitty that there is no competition for the monopoly companies in SA. They WILL loose business at a rapid rate.