DSTV CANNOT TRACE MY PAYMENT

I am sick of DSTV and their bad service really.<br> <br> I have been struggling for two weeks to get DSTV to find the payment I made on Nov 30. Every five days or so, my service is cut off and I have to spend money on a lengthy phone call to inform the agent that I did pay, and I paid over their website, and their new app. Each time the agent asks me to email the proof which I do, but for whatever reason it does not get resolved. Worse is that the agents tell me to email it to a specific email address and then it gets returned as those email addresses have changed according to the message. How is it that the agents do not know what email addresses to give to the customers!!!<br> <br> I have spoken to five different agents, sent numerous emails and made lots of calls and this is just not getting sorted out. The subscription was paid, the money went off my bank so what more must I do! I am ready to get legal advice because the phone calls alone is costing me now more than the subscription.<br> <br> <br>