1 reviews | Active since Oct 2013
DSTV cannot seem to get their billing right
I have called the contact centre on numerous occasions to assist with incorrect billing on my account. This month I see some sort of reversal done and DSTV wants to double debit my account next month but all my premiums have been paid. I have never reversed any payment so am disappointed with the service received. I have 2 premium extraview packages and am also been billed an additional R80 monthly. I am being billed for 2 premium subscriptions R699 each, 2 extraview subscriptions R80 each and an additional R80 for HD which should be free if I am paying for an extraview subscription.<br> <br> I have needed to call you on some many occasions and this cost me a lot of money due to the time it takes the agents to understand the query but yet there is no feedback or resolution.<br>
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised that your payment of 28 July 2015 was reversed from your account.
Please provide us with a copy of your bank statement to assist us in resolving your query.
You may forward your copy of the bank statement to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised that your payment of 28 July 2015 was reversed from your account.
Please provide us with a copy of your bank statement to assist us in resolving your query.
You may forward your copy of the bank statement to us at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert