DSTV cannot manage their accounts at all!

Once again DSTV cant get their billing right - I have not had one month where the due amount on the DSTV app / the SMS they send you and the amount due when I call in correlates and is the same. I have just received a disconnect SMS, but my due date is the 27th. When I called into the call centre, Ms Busisiwe proceeds to inform me that it is my insurance premium that is in arrears. Surely you manage that premium and it should be added to the amount you SMS me every month to pay. I am so sick and tired of going round in circles and I have had issues with billing and DSTV for the past 3 years. I hope that ICASA approves another Satellite provider so that I can move my services to them. DSTV need to stop whinging to ICASA that Netflix and Showmax are causing job losses they need to get their act together and start servicing the customers who pay big money every month to use their service. DONE with you !!!