1 reviews | Active since Jan 2013
DSTV cannot manage accounts
Usually I paid my DSTV account on the 15th of every month. This became a problem and I move my payment to the 25th of each month. In order to do this I paid my usual subscription fee on the 15th and added half a month on the 25th. From then on I pay on the 25th. However, every month I get an sms stating I am in arrears on the 15th... This I ignored but today a consultant phone me to ask when I will be paying my arrears amount!!!<br> Needless to say I freaked out and stated I am not in arrears and they are unable to do financial accounting..<br> I also promised should they disconnect me I will never again use DSTV. Lets see what happens :-).<br> <br> No DSTV, do not phone me. I phoned you and sorted it out, if your people are unable to do basics (like looking at a statement and seeing payment dates changed) its not my problem!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
