DSTV cannot correct it's own accounts mess

Unable to sort out subscription account - mess on DSTV side In June 2021 I took out a 24 month Explora-Premium Subscription price lock at R829. It was a bundle deal and the new Explora was installed on 30.06.2021. Needless to say, in Nov 2021 I was then charged R 899, as an additional R70 per month for 24 months was added for the 2 point installation, which I was not told about as the installation, etc was included in the bundle deal. On the 8 June 2023 I noticed that my subscription amount had gone up from R899 to R1146, which I queried and was told that my premium subs price lock had expired but my Explora was still running for an extra month - how is this possible? I took the deal as a bundle starting all at the same time, not at different times. I then agreed to a new 24 months price lock on the subscription only, as the Explora is new and I do not need another one and as the agent was going to change my subscription to the price lock, she messed up my account so badly that I now have 2 reference numbers (INC-*** and ***-I456) and have been escalated but nothing has so far been done to rectify this mess. My showmax has been frozen as well as the features on my decoder to record, because my subscription is on hold. I did not ask for this mess - I simply wanted to take out a new 24 months price lock subscription with immediate effect as I am not prepared to pay R994 for DSTV premium subs and I wanted this done so that the amount deducted off my bank account is not R1146 but the new price lock subs. Instead she messed up my account so now it shows R 1209 (R46 more than original) as she did not reverse all the different subs that she added and then reversed. WHAT a MESS on DSTV side and no one can correct this??????