DSTV cancelled my Showmax service after I have paid

I recently upgraded my DSTV package in order to view a sporting event toward the end of the month. I telephonically upgraded on 27 June and requested a downgrade schedule for 2 July (my payment date). I paid the quoted amount. On 2 July the scheduled downgrade did not happen. When I came home from work, I realized what was happening. I immediately tried to downgrade using the DSTV Whatsapp line. After 2hrs, I saw that the service was still not downgraded, I called the DSTV call center to alert DSTV of the problem and request an immediate downgrade. The call centre agent did an immediate downgrade for me. I then lost my access to Showmax. My Showmax subscription is through DSTV. Ifirst called Showmax to find out what was going on. The agent told me that my account is not active. After a long debate the Showmax agent was finally able to see that my subcribtion was through DSTV. He than adviced me to call DSTV. I called on 3 July 2022 to report this. On the second call the supervisor/team leader alleged to activate my Showmax. When I tried it, it did not work. I thought that it needed some time to activate. I tried viewing on 4 July, it did not work. The date of this review is 9 July 2022 and I am still without my Showmax service. What will it take for DSTV to sort out my problem.