DSTV cancelled my insurance and now cant get it right

<p>On 16 December 2010 I obtained insurance with DSTV/Multichoice on BOTH of my decoders – the PVR and the extra view one.</p> <p> </p> <p>Sometime in 2016, some genius at DSTV did something to my account and now it does not show the insurance for my PVR decoder on my monthly account – OR at the counter at DSTV in Randburg when I go there. </p> <p> </p> <p>However, every time I send endless emails to DSTV or even when I go into Randburg they insist that it shows in the BACK OFFICE that I have insurance on BOTH my decoders (see the attached email which confirmed this) and that if I have a problem with my PVR I am covered by insurance. This is absolutely of no use to me. If I have a problem with a malfunctioning PVR decoder and I go into Randburg, they are simply going to tell me I do NOT have insurance. I NEVER EVER cancelled the PVR insurance – you did, and I have been trying for over 6 months to sort this out.</p> <p> </p> <p>Today I was telephoned by Nokathula Mokone of DSTV telling me that I have app**** for insurance for my PVR, that it will cost me R29.50 per month AND that there is a 3-month waiting period for malfunctioning of my PVR. NONSENSE – I will not accept a 3 month waiting period, I NEVER cancelled my insurance – you did.</p> <p> </p> <p>I want an email from someone in authority at DSTV stating that my PVR insurance has been reinstated from this day and that there is NO waiting period for malfunctioning.</p> <p> </p>