DSTV cancelled my account for no reason, now wants to charge me extra!

I hate to come to Hellopeter to get DSTV to actually assist, but it seems the only way one can get assistance. Please understand that I am irate and have experience incredibly bad service from Multichoice. They wonder why they are losing customers? They treat their customers like I've been treated....

Short History: 19 February I signed up to DSTV on Premium Streaming package special - R699 for 3 months. The system then charged me full price for March. I queried this and paid the amount anyway. It took them 1 month to respond - They would manually apply the discount to April, May and June (Sandile in Accounts). All good.

Current day: So yesterday I paid my account. For some unknown reason my amount was R717.15 and not R699, but I wasn't going to quibble. My account was on zero. I woke up this morning and there was no DSTV streaming account on my profile (on the app) at all. Showmax was gone as well. I logged onto dstv.co.za and got a 402 error. The website was experiencing difficulties. I phoned the call centre, the voice prompt tells you to key in your ID number, thereafter the call dies. I struggled for 40 minutes before managing to get to speak to an agent by telling the voice prompt that I was a new customer.

The lady that I spoke to couldnt explain why my products were deleted. She recognised that I had paid up till the end of June, but also saw that the account was removed. However, she told me I would need to speak to a supervisor as if she reactivated my account, it would charge me a reconnection fee + a pro-rata for May + the full price for June (without my discount). She promised that a supervisor or manager would phone me during the course of this morning. Of course I did not get the call. Then I phoned again at 4pm and spoke to an agent who told me that the reason why the account was deleted was because there is an Explora connected to the account and this was what was driving the account and the price, then told me (despite the website saying its a limited offer) that the reason why he says this is because Streaming costs R699 and not R839. He then proceeded to try and cancel my explora account (which hasn't been active since 2015, I no longer have the decoder) and add a streaming package. This incurred a R50 fee and I was told I had to pay R250 before tomorrow to enjoy DSTV!!!!

Yesterday my account was active and paid in full till the end of June and today I have no account and have to pay DSTV money in order to receive services???? How absolutely shocking is this service.

Please can a manager reinstate my account as it was without incurring any further fees to me as none of this was my fault. Furthermore please credit me the days that I have no service as I had paid for today, but didnt enjoy the privilege of the service.

On closing I want DSTV to also understand their customers complaints on value as well: - Having 1 stream and paying the same as satellite subscribers who have 2 streams is already unfair. If you sign a 24 month contract on Satellite, you get normal plus streaming for R799 a month... HOW UNFAIR IS THAT? - With streaming you cannot take advantage of the Disney + bundle - With streaming you cannot get extra movies .... you cut our streams to one but still have the audacity to raise prices to R839!!!

Its so weird how DSTVs competition is in the form of streaming (Netflix, Amazon etc), yet they treat Streaming customers so poorly - at least I feel like DSTV couldnt give a damn about me!

DSTV please dont send me a private reply with this message: We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Rather send a message to me and not make me feel like I am just a number. I would like to speak to someone who will fix the account you broke without charging me extra.