AW
Alda W
1 reviews | Active since Apr 2012
19 Jun 2024, 13:13
DSTV Cancellations
24 month contract has reached full term however DSTV system does not permit a cancellation now until the day before the debit order. I will be forced to pay R180 cancellation fee now in order to prevent the next debit order from running off my account because the system does not allow the cancellation request to be loaded now. And there is no guarantee that the debit order will go off my account anyway and then the next fight starts to get refunded.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Jun 2024, 13:46Hi Alda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2024, 13:46
Official
Hi Alda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
AW
Alda W's updateReviewer Update
19 Jun 2024, 14:56Thank you. I have in the interim put through the disconnect via the DSTV app as the agent at your call centre in the cancellations department could not assist me.
AW
Alda W's update19 Jun 2024, 14:56
Reviewer Update
Thank you. I have in the interim put through the disconnect via the DSTV app as the agent at your call centre in the cancellations department could not assist me.