1 reviews | Active since Sept 2018
DSTV CANCELLATION PROCESS NIGHTMARE
I recently canceled my subscription with DSTV in June. My notice month was in July . But they still have have been debiting me for August and September. I lodged a quiery with them. But I have been struggling to get them to credit me for the two months that they have been debiting me. I receiveved a case number from the call center agent confirming that they directed it to the financial department. I never missed a payment in the 9 years that I was a client, but they can not even sort out a credit of 2 months. Pathetic
Dear Evan Scholtz,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Evan Scholtz,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Evan Scholtz,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have escalated to our finance department to credit the charges and ensure the refund is captured.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
Dear Evan Scholtz,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We have escalated to our finance department to credit the charges and ensure the refund is captured.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,