1 reviews | Active since Mar 2021
DSTV cancellation ignored and unauthorised debit order processed
DSTV cancellation ignored and unauthorised debit order processed
I requested my DStv subscription to be cancelled and was assured by your call centre agent that the cancellation would take effect on 27 October 2025, and that no debit order would be processed after that date.
On 28 October 2025, I found that my PVR, Showmax, and Disney+ were cancelled, but my DStv Premium was still active — and a debit order of R1,229 went off, even though I previously paid R1,055 with all the additional services.
I also emailed Glenrose Sibiya confirming the cancellation and referenced call ***5-I630, yet I was later told by Namhla Cengai that my account would only be cancelled on 27 November 2025.
This is unacceptable. I followed the correct process, received confirmation, and was promised no further billing. I am now paying more for less service — and for something I no longer want.
I demand that the R1,229 debit be reversed immediately and my DStv account be cancelled with immediate effect. This is poor service and must be rectified urgently.
Mashuto corrected everything: she cancelled my package and processed a credit to my account (which will reflect within 7–14 business days). She even returned my call after encountering difficulties with my account — something not all customers are fortunate to experience.
Unfortunately, my earlier experience highlights that some agents are unhelpful, hide behind “the system,” and seem unwilling to genuinely assist, giving the impression they are simply keeping the seat warm. This makes the experience frustrating for customers who follow the correct procedures but are met with delays and excuses.
Mashuto, however, is a prime example of excellent customer service and a valuable asset to the DStv team. Her dedication, professionalism, and willingness to go the extra mile turned a frustrating situation into a positive resolution.
Hats off to Mashuto — your assistance was highly appreciated, and DSTV would do well to recognise and promote such outstanding service within their team.
Mashuto — your help was highly appreciated and shows what real customer service looks like.
Mashuto corrected everything: she cancelled my package and processed a credit to my account (which will reflect within 7–14 business days). She even returned my call after encountering difficulties with my account — something not all customers are fortunate to experience.
Unfortunately, my earlier experience highlights that some agents are unhelpful, hide behind “the system,” and seem unwilling to genuinely assist, giving the impression they are simply keeping the seat warm. This makes the experience frustrating for customers who follow the correct procedures but are met with delays and excuses.
Mashuto, however, is a prime example of excellent customer service and a valuable asset to the DStv team. Her dedication, professionalism, and willingness to go the extra mile turned a frustrating situation into a positive resolution.
Hats off to Mashuto — your assistance was highly appreciated, and DSTV would do well to recognise and promote such outstanding service within their team.
Mashuto — your help was highly appreciated and shows what real customer service looks like.