DSTV Cancellation didn't happen

Hi

At the end of September/Beginning October I did self service to cancel my DSTV subscription at the end of October. On the 1 November I noticed I still had DSTV. I called the call center and was told that it would happen at midnight of the first since that's my pay date. She then tried to select cancel from her side to make sure it would happen but told me there's a system error and I should do it on self service to make sure. I logged onto self service and selected the 1st November and got a error "Your services cannot be disconnected" (Please see attached). I was still expecting them to be disconnected at midnight since I had already successfully put in the request. I see the disconnection didn't happen.

Please can you disconnect me immediately as requested.