DSTV Cancellation Complaint

Subject: Formal Complaint Regarding Cancellation and Unjustified Billing

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally lodge a complaint regarding the cancellation of my DStv and DStv Internet services. Both cancellations were submitted simultaneously, with DStv Internet acknowledging the request, but the cancellation for DStv has not been processed as expected.

I was informed that a one-month notice period would be sufficient for the cancellation, and I ensured that both cancellation requests were submitted well in advance. However, despite DStv Internet confirming the cancellation, I have not received any acknowledgment from DStv regarding the same. Furthermore, I have noticed an unjustified bill on my account, which I do not believe should be charged, as the cancellation was completed within the stipulated time.

I kindly request that you review my account and ensure that the cancellation is processed without further delay. Additionally, I ask that the incorrect bill be rectified and that no further charges are app**** for the canceled services.

I would appreciate your prompt attention to this matter, and I look forward to your assistance in resolving this issue.

Thank you for your time and consideration.

Yours sincerely,