DSTV Cancellation
My wife cancelled our DSTV telephonically towards the end of December and since then we have been harressed by people from DSTV that our DSTV payment is overdue. The harassment has come via sms's, emails and telephone calls where I have advised that we cancelled our DSTV telephonically, replying to sms's and even going into the DSTV Website giving all my details, account number, DSTV card number: 1 ********** 520 and asking for our DSTV to be cancelled. Yesterday was the last straw when I got another telephone call and I exploded. Don't these people talk to one another? I don't have a contract with DSTV which annoys me even further. I am one of many Pensioners who don't want all these **** channels and have to put up with repeat after repeat of programs of the channels we do watch. On top of that DSTV don't do anything for the PENSIONERS. DSTV please for heaven sake cancel my DSTV and confirm in writing to: **********
Helpful (0)
Replies (9)0
Replies (9)
DStv (MultiChoice)'s replyOfficial
30 Jan 2018, 08:59Dear Ken
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2018, 08:59
Official
Dear Ken
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2018, 16:06Good day Ken
Your DStv service is disconnected and account owes R205.25. This is a pro rata balance charged when the service was suspended on 17 December 2017.
Please be informed that you're still billed for insurance which is R35.00 every month. For cancellation, kindly contact our insurance team on ***. Our team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Jan 2018, 16:06
Official
Good day Ken
Your DStv service is disconnected and account owes R205.25. This is a pro rata balance charged when the service was suspended on 17 December 2017.
Please be informed that you're still billed for insurance which is R35.00 every month. For cancellation, kindly contact our insurance team on ***. Our team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
30 Jan 2018, 16:47Hi Dinah,
Are you saying we still owe R205.25, what for?
If DSTV service has been terminated, why isn't the insurance automatically cancelled as well?
Really, is it that difficult to understand that when the service has been terminated, then so should the insurance automatically be terminated!
Now I have to personally waste my time and have to call your insurance team to cancel the insurance!
Please confirm!
Regards
's update30 Jan 2018, 16:47
Reviewer Update
Hi Dinah,
Are you saying we still owe R205.25, what for?
If DSTV service has been terminated, why isn't the insurance automatically cancelled as well?
Really, is it that difficult to understand that when the service has been terminated, then so should the insurance automatically be terminated!
Now I have to personally waste my time and have to call your insurance team to cancel the insurance!
Please confirm!
Regards
DStv (MultiChoice)'s replyOfficial
31 Jan 2018, 11:14Good day Ken
As advised, this balance is a pro rata charged for Premium package from 11 to 17 December 2017 when the service was active.
Regarding the insurance, I have sent your request to our insurance team. They will contact and confirm with you once the insurance in cancelled. You may also follow up with them by contacting the number provided above.
Thank you for getting back to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Jan 2018, 11:14
Official
Good day Ken
As advised, this balance is a pro rata charged for Premium package from 11 to 17 December 2017 when the service was active.
Regarding the insurance, I have sent your request to our insurance team. They will contact and confirm with you once the insurance in cancelled. You may also follow up with them by contacting the number provided above.
Thank you for getting back to us.
Kind regards
Dinah
Best regards,
's updateReviewer Update
31 Jan 2018, 12:21Dinah, I still don't understand? How can the service have still been active from the 11th to 17th December, when the service is paid for upfront for a whole month? How come 6 days? Does not make sense at all. To me it looks like DSTV are just trying to ***** more money out of me as I've terminated their service!
's update31 Jan 2018, 12:21
Reviewer Update
Dinah, I still don't understand? How can the service have still been active from the 11th to 17th December, when the service is paid for upfront for a whole month? How come 6 days? Does not make sense at all. To me it looks like DSTV are just trying to ***** more money out of me as I've terminated their service!
's updateReviewer Update
01 Feb 2018, 14:31What no response Dinah???? Please explain!
's update01 Feb 2018, 14:31
Reviewer Update
What no response Dinah???? Please explain!
's updateReviewer Update
06 Feb 2018, 07:11Still no response from you Dinah to my question on the 1st Feb? Typical!
's update06 Feb 2018, 07:11
Reviewer Update
Still no response from you Dinah to my question on the 1st Feb? Typical!
's updateReviewer Update
06 Feb 2018, 12:57Guess what Dinah, I've just had another telephone call from Multichoice.
(+ ********** ********** 08) Unfortunately for the lady on the otherside of the phone, bore the brunt of my fury. Enough is enough and for the record you haven't answered my question above and I've told the Lady on the phone I will NOT pay the R 205.25 either as you pay for the full month and for not from 11th to 17th December. (6 days) Please email me confirmation that this has finally been taken care of.
's update06 Feb 2018, 12:57
Reviewer Update
Guess what Dinah, I've just had another telephone call from Multichoice.
(+ ********** ********** 08) Unfortunately for the lady on the otherside of the phone, bore the brunt of my fury. Enough is enough and for the record you haven't answered my question above and I've told the Lady on the phone I will NOT pay the R 205.25 either as you pay for the full month and for not from 11th to 17th December. (6 days) Please email me confirmation that this has finally been taken care of.
's updateReviewer Update
12 Feb 2018, 10:58Still no reply or response from Dinah at DSTV! With your silence I'm still none the wiser. Really disgusting service in my opinion! I'm a Pensioner and this is all I need in my life.
's update12 Feb 2018, 10:58
Reviewer Update
Still no reply or response from Dinah at DSTV! With your silence I'm still none the wiser. Really disgusting service in my opinion! I'm a Pensioner and this is all I need in my life.