DSTV Cancellation
<p>I have recently cancelled my DSTV subscription (18th of November) for the reason that I want to purchase a property and have to cut down on some expenses. After cancelling my subscription I was told to email ********** in order to obtain a letter spicifying that I have indeed cancelled my subscription. I was informed that such a letter would take 24hours. I phoned twice on the 21st of November and once again on the 22nd with no letter received to date. Such poor service for a premuim package at R844.00 pet month</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Nov 2016, 15:52Dear Jacques
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2016, 15:52
Official
Dear Jacques
We are acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Nov 2016, 16:31Good Day Jacques
Thank you for bring this matter to our attention.
Please be advised that we unable to provide you with a letter stating that your account is closed as it is currently active.
As per your interactions with our consultant you were advised that your service is scheduled for disconnection on the 2 December 2016 and you will only be provided with the letter then.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 Nov 2016, 16:31
Official
Good Day Jacques
Thank you for bring this matter to our attention.
Please be advised that we unable to provide you with a letter stating that your account is closed as it is currently active.
As per your interactions with our consultant you were advised that your service is scheduled for disconnection on the 2 December 2016 and you will only be provided with the letter then.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards
Rupert
Best regards,
's updateReviewer Update
22 Nov 2016, 16:42My apologies Rupert, if I can then just be assisted with an letter stating that I have indeed requested this and that my account would be deactivated on the 2nd of December, it would be greatly appreciated.
I require this for the approval of my bond and seeing that my account is paid one month in advance, I dont foresee this as being a problem?
Case Number is ********** 7-c1
ID number is ********** 035089
Could you please assist me with this?
Kind Regards
Jacques
's update22 Nov 2016, 16:42
Reviewer Update
My apologies Rupert, if I can then just be assisted with an letter stating that I have indeed requested this and that my account would be deactivated on the 2nd of December, it would be greatly appreciated.
I require this for the approval of my bond and seeing that my account is paid one month in advance, I dont foresee this as being a problem?
Case Number is ********** 7-c1
ID number is ********** 035089
Could you please assist me with this?
Kind Regards
Jacques