BC
BELINDA C
1 reviews | Active since Oct 2014
27 Feb 2015, 09:10
DSTV : CANCELL SUBSCRIPTION
I am seriously going to take Multichoice to the Ombudsman.<br> <br> I instructed you to cancel my subscription, which you didn't do. You refunded me the amount of R1502.41 and it was sorted out.<br> <br> YOU deducted the amount of R1502.41 from my bank account again today!<br> <br> I want this money back into my account before close of business today.<br> B Cornwell<br> ***4<br> <br>
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DStv (MultiChoice)'s replyOfficial
27 Feb 2015, 10:52Hello belindacornwell,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have identified and rectified the problem on your account .Your refund have been processed and we will ensure that the refund be deposited back in your account as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have identified and rectified the problem on your account .Your refund have been processed and we will ensure that the refund be deposited back in your account as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Feb 2015, 10:52
Official
Hello belindacornwell,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have identified and rectified the problem on your account .Your refund have been processed and we will ensure that the refund be deposited back in your account as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice.
Please accept our sincerest apologies any inconvenience you have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that we have identified and rectified the problem on your account .Your refund have been processed and we will ensure that the refund be deposited back in your account as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,