DSTV Cancelations

So, I've been paying for extra view for so long now, nut every time I want to view something on Catch Up, there's nothing, the one evening a lady assisted, I lost ALL my recordings as I had to wipe my HDD, and then guess what, STILL no Catch UP. So I will probably not get my money back that's why I decided to cancel, guess what, the lady took a full 5mins to assist me over the phone, confirming my details, just to tell me she'll transfer me to the cancelations department, which she also couldn't do because she has to escalate! Now someone will call me sometime this week apparently, which gives DSTV enough time to charge me again for something I can't use, PLUS a service fee and penalty fee obviously because that's how they are. And all I wanted to do is cancel this account or poor service or whatever they try to call it