Hi Magda Jonker,
The cancellation is scheduled for the 01.12.2019, at the end of your billing cycle.
There, is an active decoder insurance on the account and to cancel the insurance.You can also contact our insurance department using the following details:
Decoder Care Centre on *** or you can forward your query to
*** for further assistance.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team