DSTV Canal+ Please can I get my statements?

I need my statements for January and February, because on the website and the App, it is not available. I went onto the Whatsapp line today and asked for them. The lady (Sindi) said that she had sent them, but I still haven't received them. She could only say the balance owing.

When I asked her if they could not regularly send them to me, she said no, I have to ask them every time I want one. She later acknowledged that it is possible to get them on the App, but I kept saying to her that the statements were not there.

I still have not received them via email...