DM
Diana M
1 reviews | Active since Aug 2011
30 Apr 2015, 23:18
DSTV can't provide service
I have tried for 2 weeks to upgrade my DSTV to Explorer. The only way to do that is to sms DPP to a number. I sent over 12 sms'. I was not contacted. I phoned the call centre 3 times. Spoke to a \manager"on 2 separate occasions. Both assured me that my call would be dealt with by the latest the next day. One even promised to follow up with me the next day himself! I still do not have Explorer! What else must I do? People complain about ESKOM?? They are efficient compared to multichoice! """
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 May 2015, 13:46Hello dimuller,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 May 2015, 13:46
Official
Hello dimuller,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert