Dstv can not compansated lost viewing due to load shading

Because of load shedding my TV was broken I call2dstv to let them know so that they disconnect my service for until I fix the TV. But to my shocking the lady told me that even if I disconned the days that are left will not be compansated. Is this really fair I though it should be simple because I am not watching TV and I asked them to disconnect since it's not pay to view. This is outrageous. On the other hand Eskom can not fix my TV and DStv can not help me this is clear exploitation. I buy electricity and I pay dstv but when it is their problem I am the o e to bear the pain. Someone should do something.