DSTV CAN GO TO THE NEAREST HELL

so last year November i took up the black Friday deal (12 month contract) i have insurance for my two decoders and extra view plus my premium that amounts to R868.00 every month . 19th September my account has been disconnected and no one can resolve this issue I spoke to a total of 13 agents on *** including a team leader who all assured me that the account was/is reconnected but in actual fact it’s not. i have proof that the longest i held on the line was 56 minutes and the issue still not resolved

My account was over debited with R1307 and no one can explain what is happening on my account. when i dialed *120*68584# it showed i have a credit of R798.00 when i called yesterday the agent advised that i have to go to the bank to manually reverse the amount...........today it shows i owe and must make immediate payment of R1098 given that i made payment on the 20th September via debit order.

my account was disconnected for 5 days and I've been up to date with payment - its unfair for me to be billed for the days that DSTV decided to disconnect my services and still pay. I WANT THIS ISSUE RESOLVED AND MY MONEY BACK, i mean i have other commitments and cant afford to be double debited for no reason, i did not agree to the debited amount and DSTV is in bridge of our contract