Dstv call centre useless

The worst call center experience I have ever had. I have been trying to reset the MyDStv and DStv stream password for a while whenever I try to reset my password I get error saying I need to try again. After spending yesterday trying to change my password with no luck, I decided to call the DStv call center because their WhatsApp self-service wasn't helpful. When I called the call center I spoke to an agent by the name of Zuko Liyuune who initially tried to reset my password on her side, after two attempts, she advised me that my account was blocked due to too many password reset attempts and I had to wait 12 to 24 hours before I can reset my password again. Advise them that that is too long since the app is the one that was faulty, and can't they reset my password manually on their side and then as a tactic to get rid of me she advised me to use the livechat platform where someone will be able to assist me which was uncomprehendible to me because I already called in to the call centre to assisted and I'm now being referred to another platform I requested her to either find someone who can assist me or put me through to a supervisor. She put me through to a supervisor after waiting for 20 minutes and the supervisor came with the story as to why my account was blocked saying that I need to send through my ID so that they can verify my details, I advise them to send me a document that states I need to send them my ID for them to be able to assist me with resetting my password. Then Zuko came back and said that her supervisor has sent the email and I told them that I haven't received that email. Zuko Liyuune put me on hold for 40mins without coming back to me and telling me what's happening. While waiting for them to give me feedback, they dropped the line. I will not be renewing my services with them after such a terrible experience. I will find other service providers definitely.