DSTV Call centre unable to assist.

I have had challenges with Box Office, I am able to rent movies but am unable to watch them. DSTV is unable to fix this issue and is also unable to refund me for rentals made. When contacting the call center I am told the issue will be escalated but the matter always remains unresolved.

My most recent attempt to resolve this was today 30/07, I was placed on hold by the call center agent and hung up after almost 20mins or no feedback.

I have experienced this issue on 2 previous occasions with no resolution. I have also submitted a written complaint to DSTV and also received no response.

Surely I shouldn't be expected to spend more than the value on the refund resolving the matter, absolutely unacceptable.