NM
Neo M
1 reviews | Active since Aug 2018
03 Sept 2022, 12:17
Dstv Call Centre Not Helpful
Paid R679 for Dstv and Disney plus subscription. This is what I pay every month. Now my Disney plus has been disconnected and they say I have to pay additional R72 to be connected. I spent over 2 hours on the phone, most of it being put on hold.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Sept 2022, 12:19Hi Neo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Sept 2022, 12:19
Official
Hi Neo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
NM
Neo M's updateReviewer Update
03 Sept 2022, 17:35Still no communication or feedback. Still not able to watch Disney plus even though I paid for the service. Multichoice is not capable of keeping customers happy.
NM
Neo M's update03 Sept 2022, 17:35
Reviewer Update
Still no communication or feedback. Still not able to watch Disney plus even though I paid for the service. Multichoice is not capable of keeping customers happy.
NM
Neo M's updateReviewer Update
08 Sept 2022, 18:58Problem still not resolved. I still cannot watch Disney Plus. I really don't know what to do anymore.
NM
Neo M's update08 Sept 2022, 18:58
Reviewer Update
Problem still not resolved. I still cannot watch Disney Plus. I really don't know what to do anymore.
NM
Neo M's updateReviewer Update
08 Sept 2022, 19:05I have just spent 55 min with the call center agent using my cellphone, spending a lot of money for the call. At the end of the call Archie tells me he and his team leader can't help me. They can only escalate. I have to wait for 24 to 48 hours. REALLY???
NM
Neo M's update08 Sept 2022, 19:05
Reviewer Update
I have just spent 55 min with the call center agent using my cellphone, spending a lot of money for the call. At the end of the call Archie tells me he and his team leader can't help me. They can only escalate. I have to wait for 24 to 48 hours. REALLY???
NM
Neo M's updateReviewer Update
08 Sept 2022, 19:06Do I really have to struggle like this to use your services?
NM
Neo M's update08 Sept 2022, 19:06
Reviewer Update
Do I really have to struggle like this to use your services?