DSTV Call Centre is Tops, Springs Branch, not so much...

I wish I could give 5 Stars here. I have been a DSTV subscriber for 20+ years and have yet to contact the call centre and have a bad experience. The call centre staff are just brilliant, efficient, professional and helpful... every last one. So Thank you DSTV for employing and training your call centre staff they way you do - The best call centre in South Africa and all call centres can learn from them. HOWEVER... When it comes to the actual branches, it is a totally different story. The staff are rude, uninterested and do not understand the word 'customer', let alone 'customer service'. The Springs branch is probably the worst! Today they all 3 counter staff sat reading the paper, while another customer and myself sat and looked at them... I got up and asked for help, only to be met with death stares from the 3 paper-readers. DSTV, I have read their bad reviews on Google Maps, yet nobody takes any notice. They are giving DSTV a bad name and would be the reason I cancel my account. My daughter has driven to the Head Office to change my decoder for my, didn't wait long and was helped by friendly William. Unfortunately one has to drive to the Head Office to receive the service that the Call Centre has made us accustomed to. DSTV, please address the problems at the local Springs Branch, there are thousands of people who would be so grateful to be employed and do a good job, the 3 at Springs branch and their 'receptionist' either need a severe talking to or they need to be replaced by people who actually care about their jobs and want to assist. Shame on them.