AvD
Andre' van Deventer
1 reviews | Active since Mar 2012
13 Jan 2020, 09:09
DSTV call centre is a joke.
Does anyone actually work at DSTV? I have been to one of their shops for help with no luck as well as spent over an hour in total on the phone. This is not good enough. I app**** for price lock with the black Friday promotion, received my new decoder within a week. Since then not a word from them. They deducted close to R10 000 from my account in December as well... What is going on there???
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Jan 2020, 13:10Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jan 2020, 13:10
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 12:02Hi Andre,
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 12:02
Official
Hi Andre,
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
We apologise for the delay in resolving your query. We hope that the issue as been resolved, if not, please send us your DStv account details (ID number, customer or smartcard number).
We are aware that you initially sent the details, however, due to security reasons, the details are blocked and we can't use them to access your DStv account.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jan 2020, 20:35Hi Andre,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
Your account has a credit of R9042.60 and we have done a refund journal that still needs to be approved by our finance team. Once it is approved it will be deposited into your bank account.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
Your account has a credit of R9042.60 and we have done a refund journal that still needs to be approved by our finance team. Once it is approved it will be deposited into your bank account.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply20 Jan 2020, 20:35
Official
Hi Andre,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
Your account has a credit of R9042.60 and we have done a refund journal that still needs to be approved by our finance team. Once it is approved it will be deposited into your bank account.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
Your account has a credit of R9042.60 and we have done a refund journal that still needs to be approved by our finance team. Once it is approved it will be deposited into your bank account.
Regards
Kagiso
Best regards,