1 reviews | Active since Sept 2020
DSTV call centre incompetence
DSTV holds a credit of R11260.32 against my account. I have tried since 24/7/2020 to retrieve this credit by way of 8 phone calls (most with reference numbers) to no avail. Each time I get the same reply - 'your complaint has been escalated to my supervisor and will be dealt with shortly'. Needless to say that did not happen. Lately I have requested to speak to a supervisor - this apparently is not possible, but the agent assured me that I will be phoned back. This never happened once. I find their inability/reluctance to solve a simple problem unacceptable, and the fact that there is no way to deal with getting stone walled at a call center frustrating and unacceptable
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
The refund was rejected by the Finance team as a result of an incorrect amount captured. The total credit to be refunded is R10341.32
We have recaptured the refund and sent the account to our Finance team so that the refund can be approved.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
The refund was rejected by the Finance team as a result of an incorrect amount captured. The total credit to be refunded is R10341.32
We have recaptured the refund and sent the account to our Finance team so that the refund can be approved.
Kind regards
DStv: Hello Peter Team
Best regards,