CS
Charl S
1 reviews | Active since Jan 2013
22 Jun 2015, 15:30
DSTV CALL CENTRE AND BOX OFFICE BAD SERVICE
Report was logged a week ago for faulty Box Office message when renting. Unable to resent any movies. Problem was supposedly \escalated"with no feed back and no result. Same message and same report was logged a week after with same \""escalated\"" procedures. Call center at DSTV unable to assist with Box Office queries and Box Office department not attending to reports and ZERO feedback to clients. Very unprofessional service. I have two Premium DSTV accounts and if this matter is not sorted in 48 hrs. I will cancel both accounts. For a Private Service provider"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jun 2015, 11:21Hello CharlStrecker,
We do apologies for the inconvenience you experienced in this regard.
We confirm that the problem on your Box Office account has been resolved.
Your Box Office account is currently reflecting a debit balance of R350.00.Please pay the amount fist before attempting to rent using your Debit order as method of payment.
Should you experience any difficulties, please advise us by return mail on any of the following touch points.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We confirm that the problem on your Box Office account has been resolved.
Your Box Office account is currently reflecting a debit balance of R350.00.Please pay the amount fist before attempting to rent using your Debit order as method of payment.
Should you experience any difficulties, please advise us by return mail on any of the following touch points.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Jun 2015, 11:21
Official
Hello CharlStrecker,
We do apologies for the inconvenience you experienced in this regard.
We confirm that the problem on your Box Office account has been resolved.
Your Box Office account is currently reflecting a debit balance of R350.00.Please pay the amount fist before attempting to rent using your Debit order as method of payment.
Should you experience any difficulties, please advise us by return mail on any of the following touch points.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We confirm that the problem on your Box Office account has been resolved.
Your Box Office account is currently reflecting a debit balance of R350.00.Please pay the amount fist before attempting to rent using your Debit order as method of payment.
Should you experience any difficulties, please advise us by return mail on any of the following touch points.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert