MG
Mieda G
1 reviews | Active since Sept 2017
06 Jan 2020, 10:08
Dstv call centre agents *********** service
Dstv call centre agents *********** service experienced on 5.1.20 and 6.1.20. These I replay need to understand how this huge company can render such pathetic service and waste the airtime of the caller. Their staff are unable to assist, you have to repeat yourself over and over and your query is not solved. Dstv offers the worst call centre experience.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Jan 2020, 08:18Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jan 2020, 08:18
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MG
Mieda G's updateReviewer Update
07 Jan 2020, 11:17Thank you for acknowledging my complaint. I have honestly never had such a horrible experience as with calling DSTV call centre. I hope that your agents will be up s****ed to deal with a pensioner calling in with varying queries. Thankfully there was light at the end of it all. A gentleman assisted and my query finally made sense to one of your agents after days of calling the contact centre. The query was actually not as big, but the agents misunderstood the entire thing which cost me a lot of airtime, time and money.
MG
Mieda G's update07 Jan 2020, 11:17
Reviewer Update
Thank you for acknowledging my complaint. I have honestly never had such a horrible experience as with calling DSTV call centre. I hope that your agents will be up s****ed to deal with a pensioner calling in with varying queries. Thankfully there was light at the end of it all. A gentleman assisted and my query finally made sense to one of your agents after days of calling the contact centre. The query was actually not as big, but the agents misunderstood the entire thing which cost me a lot of airtime, time and money.
MG
Mieda G's updateReviewer Update
13 Jan 2020, 20:11Thank you for the response, our query is sorted and yes not all staff are unable to assist. The gentleman who attended and finally sorted out our issue was very efficient and patient. I am happy that your customers are valued and our comments (be it good or bad) are acknowledged.
MG
Mieda G's update13 Jan 2020, 20:11
Reviewer Update
Thank you for the response, our query is sorted and yes not all staff are unable to assist. The gentleman who attended and finally sorted out our issue was very efficient and patient. I am happy that your customers are valued and our comments (be it good or bad) are acknowledged.