DSTV call centre agents are so ***********

It seems that after almost a month of backwards and forward with DSTV there isn't a single competent person that can rectify my account.

I spoke to a consultant named Happiness on the 16/07 that assured me that my account is all in order and yet again my add on package is cancelled for the THIRD TIME.

PLEASE RECONCILE MY BILLING AND SORT OUT THIS MESSY SITUATION.

1. I went onto the premium 24 billing before my last price lock payment Debit order went off on the 22/06 as the last payment for the price lock option 2. My Indian bouquet was cancelled after my debit order went off 3. I called in and the consultant reactivated it 4. A few days later the Indian bouquet was cancelled again ...now stating that I have an outstanding amount, which I shouldn't be owing. 5. I called again on 9/07 spoke to a consultant that promised to log a service request and listen to the calls and come back to me ...but never did 6. I CALLED AGAIN 13/07 ...TO A VERY RUDE CONSULTANT....he reactivated my Indian Bouquet and requested a journal to be passed for the inactive days 7. I called again 16/07 ...Spoke to Happiness who assured me that my billing was sorted out I sent an email to help@ Dstv.com This is the two responses i received which doesn't even make any sense ... 1. Balance of R148.33 is outstanding on your account. A charge of R119.50 reflects for your Add-on package, for period 23/06/2018 to 07/07/2018, as well as R39.83 for period 13/07/2018 to 17/07/2018

2. Please note that the account currently reflects a pro-rata balance of R148.33 for the decoder (Price Lock) which is currently due for payment.

I called the call centre again asked to speak to a team leader...Was advised that Chris will call me back but never did.

YET AGAIN MY INDIAN BOUQUET IS DISCONNECTED ...IM SO FRUSTRATED WITH THIS ...WHY IS SO DIFFICULT TO FIX!!!