Dstv call Centre

So I reconnected my dstv services on Feb 29, I was back g an issue with the signal and I called the dstv call Centre numerous times, in my last call the lady advised me that she will disconnect the services as my decoder is not working as I was not watching as well, today I went into a multichoice store at festival mall to check the issue with the decoder and to my dismay was advised that the service is still active. Please can u investigate this and pull the recordings as i was advised the service will be disconnected and I will call in once my decoder is fixed